If you are a new student, you need to go online to the portal to see if you can log in to your student page. If you are successful at logging in, try to familiarize yourself with the student environment of the portal. Otherwise, make a complaint.
You will meet your academic adviser during your orientation sessions. You should therefore endeavour to be present for the orientation program. Your academic adviser is to assist you as well as advice you on the course to register for and the resources available to you.
Every program has a program specific adviser. You are encouraged to regularly contact your adviser any time you have issues with any of your courses. Make the most of this service.